Due to the evolving Covid-19 outbreak, for the safety of our staff and clients, effective March 23rd Fraser Campbell Property Management Ltd will be closing our office doors to ALL OUTSIDE VISITORS.
Our staff will continue to work in the office on behalf of our Strata Corporation clients and can be reached by email, telephone, fax or mail.
We appreciate your support during this challenging time. We will try to minimize any disruption in services and thank you in advance for your cooperation.
PROFESSIONAL STRATA MANAGEMENT IN WHITE ROCK, SOUTH SURREY, AND LANGLEY
At Fraser Campbell Property Management Ltd., we are committed to superior comprehensive management for residential strata corporations of all sizes.
We recognize that your property is more than just a building—it is your home. Our mission is to protect the value of your investment, and to enhance your experience as a homeowner. With our team of accessible property managers, meticulous accounting practices, and open communication, we accomplish these goals and more. We are aware that behind every strata unit are the individuals whose needs we fulfill with responsive, personalized service.
We offer both full service and financial-only management, and are happy to customize packages to meet the varied needs of small to large residential complexes. For a no-obligation quote please contact or call us at 604-585-3276.
Keith Campbell, a Chartered Professional Accountant and Licensed Strata Property Manager, founded Fraser Campbell Property Management Ltd. in 1996 after a 12-year public practice career in Strata Corporation accounting and auditing. Keith oversees all aspects of strata management services and personally undertakes the financial management services of the individual strata plans. With his “hands-on” approach, Keith is directly involved and available to owners and council members.
Jane Sutor, Managing Broker and Principal of FCPM with over 20 years experience in property management, has maintained and grown a client base built on referrals, recommendations and word of mouth. Jane acts as a resource for FCPM’s team of licensed property managers and ensures that all accounts and records are maintained according to regulatory requirements. Jane believes in integrity, professionalism and exemplary customer service.
Fraser Campbell Property Management Ltd.’s experienced property managers are fully licensed in accordance with the Real Estate Services Act. They are readily available to owners and council members during business hours, and a property manager is always on-call after hours to deal with emergency situations. Our respectful and reliable property managers inspire effective, goal-oriented communication.
Completed forms may be faxed to 604-585-3233, emailed to firstname.lastname@example.org, or mailed to:
Fraser Campbell Property Management Ltd.
#210-5500 152nd Street
As per the Strata Property Act, we cannot provide information about a unit or building to anyone other than the current owner, or a person authorized by an owner in writing.
My neighbor is very noisy. What can I do about it?
Any complaints about bylaw infractions should be directed in writing to the strata council via FCPM. Include details such as the time, location and nature of your complaint. As per the Strata Property Act Section 135, the strata corporation is obligated to be fair in dealing with bylaw complaints. After receiving your written complaint, the council will investigate, and give the offending owner an opportunity to respond. The council will then decide what action, if any, needs to be taken to enforce the bylaw.
If I receive a letter from the strata corporation that I wish to dispute, whom do I talk to?
Please contact the property manager who signed the letter.
What is a "catch-up fee"?
Occasionally an Annual General Meeting is scheduled in the month after the strata corporation's fiscal year-end. If this occurs, any fee increase will be retroactive to the beginning of the new fiscal year. The "catch-up fee" is the difference between your old maintenance fee and your new one. Because you paid the old fee for the first month of the new year, you need to pay to “catch-up” to the new fee. By the second month of the new fiscal year, your pre-authorized payment will be automatically adjusted to the new maintenance fee.
What personal insurance should an owner have?
Owners should obtain personal insurance for contents, liability and betterments or upgrades to their unit as these are not covered by the strata insurance. A copy of the Strata Insurance Certificate is attached to the notice of the Annual General Meeting each year. It is recommended that this insurance certificate be forwarded to your personal insurance provider to ensure that you have adequate coverage.
How do I rent my unit?
An owner's ability to rent out his or her strata lot is limited to the provisions of the strata corporation bylaws. Please refer to the strata corporation bylaws under "Rental Restrictions". Owners should then write to the strata council to request permission to rent their unit. The council will make a decision at the next council meeting and then inform the owner in writing.
How long do I have to wait
for a reply to correspondence concerning renovations?
This is dependent on the procedures in place at each strata corporation. Renovation requests are usually considered at the next council meeting.
FREQUENTLY ASKED QUESTIONS
Please review our list of frequently asked questions below.
If you require further assistance, please contact us: 604.585.3276
How can I pay my maintenance fees?
The preferred and most convenient way to pay your maintenance fees is by pre-authorized payment. A Pre-Authorized Payment Form can be downloaded from our website, mailed or faxed to you.
What should I do if I want to do some renovations in my unit?
Submit a written request to the strata council. The written request may be deposited in the council mailbox if applicable, faxed, emailed or mailed to FCPM to the attention of your property manager.
How can I pay for a Special Assessment?
Special assessment payments cannot be automatically withdrawn from your bank account. Please forward cheque(s) or pay in cash at our office.
Who will respond to my letter?
The property manager assigned to your strata corporation will respond to your letter, on behalf of the strata council.
Why is there an increase in maintenance fees?
Increases in maintenance fees are related to increases in operating costs. It is important for owners to attend the Annual General Meeting in order to review and provide input for the budget. The budget is approved by a majority vote of the owners each fiscal year end.
Am I allowed a pet?
An owner’s ability to keep a pet in his or her strata lot, or allow that pet on the common property is limited to the provisions of the Strata Corporation Bylaws. Please refer to the Strata Corporation Bylaws.
Current owners requiring assistance should contact the appropriate property manager during regular business hours at 604-585-3276.
For after hours emergencies, call 604-825-8211.
#210 - 5500 152 St. Surrey, BC V3S 5J9
Our regular office hours are:
Monday to Friday, 9:00am - 4:30pm PST
Correspondence received by email to email@example.com, other than document orders, will be printed and attached to the agenda of the next council meeting.
Owners encountering an urgent situation outside business hours should call our on-call property manager at 604-825-8211. In the event of emergencies requiring police, fire department or ambulance, please call 911 before calling FCPM.